Associate Director, Pharmacy & HUB Operations

About Pharming

Pharming Group N.V. (Nasdaq: PHAR/Euronext Amsterdam: PHARM) is a global biopharmaceutical company dedicated to transforming the lives of patients with rare, debilitating, and life-threatening diseases.  Pharming is commercializing and developing an innovative portfolio of protein replacement therapies and precision medicines, including small molecules, biologics, and gene therapies that are in early to late-stage development.  Pharming is headquartered in Leiden, Netherlands, and has employees around the globe who serve patients in over 30 markets in North America, Europe, the Middle East, Africa, and Asia Pacific.

Our Culture

Pharming is committed to our core values: “We Care, We Collaborate, We Walk the Talk”, which is complementary to our focus on self-development of our people, teamwork, leadership and being results orientated. In our growing organization, it is important that employees feel connected and engaged.  Our core values enable our mission of bringing the unserved rare disease patients the solutions they need and create a clear pathway forward to meet our strategic goals and objectives.

Overview

Pharming is seeking to hire an Associate Director, Pharmacy & HUB Operations to assist in program development and lead the day-to-day performance management of the APDS Assist pharmacy dispense and hub operations supporting Joenja, which may expand to additional indications and/or brands over time. Our goal is to have the Associate Director, Pharmacy & HUB Operations serve as the main point of contact for SP/HUB and field access teams to ensure that each patient is appropriately supported throughout the reimbursement process. Successful execution will involve setting the overall program strategy, developing relevant KPI’s, ensuring key metrics are met or exceeded, anticipating/identifying/resolving potential operational challenges, and overseeing accurate and timely reporting of results. This role works cross-functionally to analyze reports for trends, strengths, and development needs, while identifying and enacting process improvements.

Key Responsibilities

The Associate Director, Pharmacy & HUB Operations will be responsible for a wide variety of matters in support of Pharming’s growth as we increase the number of both pipeline and marketed products. 

Core functions include:

• Serve as the Primary Business Owner of the APDS Assist program in all matters.
• Program Development: Assist in the development of overall program operations, business rules, program KPI’s and staffing requirements to ensure most favorable outcomes. 
• Vendor Management: Serve as the primary liaison between Pharming and APDS Assist vendor(s).  Works closely with vendor(s) to track and meet or exceed all program KPI’s.
• Reporting: Work with program vendor(s) and commercial analytics team to ensure that all key data is reported on time and accurately through the data portal and internal reports.  Develop and distribute summary reports to key Pharming colleagues on a regular basis and work with vendor to develop ad hoc reporting as needed.
• Pharmacovigilance: Collaborate with program vendor(s) and internal Pharming PV team to ensure that all adverse events (AE’s) and product complaints are reported in accordance with Pharming guidelines. 
• Patient Affordability Program: Collaborate with brand team to develop program components and oversee the patient affordability strategy for copay and patient assistance programs.  Ensure effective and compliant usage of Patient Assistance programs by verifying eligibility criteria are being thoroughly reviewed before patients’ approval or renewal.
• Budgeting: Support Executive Director, Market Access Operations & Trade with developing, maintaining and meeting all program budget requirements and assist with forecasting on a routine basis.
• Contracting: responsible for maintaining current agreements, workup and process necessary contract amendments according to program needs and work with legal and compliance to keep contracts current and in compliance according to Pharming standards and government regulations.
• Staffing & Training: collaborate with program vendor(s) on the development of effective recruitment standards and hiring criteria. Implement effective onboarding and ongoing training programs to ensure program case managers are at the highest level of performance.
• Ensures close management of each patient case, identifying any patient specific barriers to access, through daily collaboration across all stakeholders (e.g., Patient, provider, Hub/SP, field access).  Offer guidance to HUB staff while recognizing trends and patterns that must be addressed/changed to meet the overall needs of patients and the business.
• Ensure ongoing operational excellence of APDS SP/HUB program and other support program partners, through close management of vendor contract requirements and quality programs.

Minimum Qualifications

• Bachelor’s degree in business, pharmacy, or related field.  Advanced degree (i.e., PharmD) is preferred.
• 8+ years in patient support, hub operations or specialty pharmacy operations experience with prior program leadership experience.
• Knowledge of US payer coverage and reimbursement environment. A full understanding of Commercial insurance, Medicaid and Medicare (Part D) is required.
• Product launch experience is required.

Preferred Qualifications

• Rare disease experience is preferred.
• In-depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement, and product access requirements.
• Ability to manage and support organizational change and assist individuals through organizational transition.
• Demonstrates attention to detail with the ability to solve complex problems in a timely manner.
• Works well within a team environment where collaboration and sharing of ideas is required.
• Excellent communication, leadership, customer service, facilitation, and problem-solving skills.
• Basic understanding of and demonstrable skill set for Microsoft suite (Word, Excel, PowerBI, etc.) required.

Travel Requirements

• Up to 50% travel across U.S. and U.S. territories
• Attendance at usual and customary Customer meetings (as needed) and National company meetings to include overnights is required.  Although many meetings are virtual via Teams, Webex etc., live attendance is common and expected.

Salary Range

Pharming takes into consideration a combination of candidate’s work experience, training, and education, as well as the scope of the role, complexity, and external market and internal value when determining a salary level.

The base salary range for this job is from $165,000.00 to $186,000.00 per year.

Compensation & Benefits

• Flexible hybrid work schedule to promote a health work-life balance.
• Competitive compensation package including annual target bonus.
• Long-Term Incentive Program
• 401(k) plan with company match
• Paid-Time Off Days
• 16 Company Holidays per year (typically last week of December up until New Year’s Day)

Other Benefits

• Excellent Healthcare Plans including Medical, Dental and Vision.
• Flexible Spending Accounts for Medical and Dependent Care.
• Company-provided Life Insurance, Short-Term and Long-Term Disability Plans.
• Accident, Hospital Indemnity and Critical Illness Plans.
• Pet Insurance Plan.
• Health & Wellness Program.
• Choice of Mobile Phone for Work Use or Cell Phone Stipend.
• Pharming Academy – Continuing Learning & Development Program.

Additional Information

Pharming is committed as an Equal Opportunity and Affirmative Action employer for all employees and qualified applicants without regard to race, color, sex, gender identity or expression, genetic information, sexual orientation, marital status, race, religion, color, national origin, disability, protected Veteran status, age, or any other characteristic protected under applicable law.

An applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request via email to HR-US@pharming.com.

Unsolicited resumes from agencies should not be forwarded to Pharming.  Pharming will not be responsible for any fees arising from the use of resumes through this source. Pharming will only pay a fee to agencies if a formal agreement between Pharming and the agency has been established.  The Human Resources/Talent Acquisition department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Please note that we review every submission, and we will keep submissions on file for six months.